Welcome to Confessions Of A Security Guard!
Thank you for visiting my blog. I am a security guard working in the state of Texas. I started in 1998, then returned to the field in 2004. Since 2004, I have worked as an armed and unarmed security guard in the Houston area.
I started this blog because I feel there a lot of us who are not properly educated or trained by our employers and forced to learn on our own from experience and by making mistakes. I started this blog for that specific reason. I've written what I consider helpful articles that offer information that can be applied in the right circumstances.
I've also added videos that can aid beginners in self-defense, and links to other security guard sites that provide related news on our industry. Should there be anything you need information on or would like to see on this site, please let me know.
Friday, January 23, 2009
Basic Firearms Training
Thursday, January 22, 2009
Bucking For A Promotion/Raise
Wednesday, January 21, 2009
Working Retail Security 2
- Shoplifters are looking around to see who's watching them. When the coast is clear, they'll take whatever it is. Most are people taking the candy from the bins and walking around the store eating the merchandise.
- Most thieves will wander into areas where this isn't much traffic. They go here to remove security tags or stickers. They may even swap price stickers to give their high priced item the cheaper one.
- Most shoppers won't notice, but, a thief will most likely have his/her own shopping bag. This goes for malls. I shopped at Macy's, then walked into Dillard's with my Macy bag. Dillard's will think I'm just another shopper wandering into their store. A trained LP will watch this person like a hawk.
- Shoplifters wear clothes that don't match the weather or have baggy, loose-fitting clothes. (even though it's not cold outside)
- Shoplifters sometimes work in teams. One person keeps an eye out while the other does the stealing. They forget the eyes in the sky: security cameras. Or, make direct contact with the cameras and find areas without them.
- Radio LP a description of the person: race, gender, clothes (color, type, etc.) and their location.
- Keep them in contact sight, don't get distracted. Keep LP on your wear abouts. If lose sight, they can drop the goods and when you stop them, they can press charges for false accusations. Remember, it's not stealing until they are outside the store. Concealing the item can prompt you or LP to hold them. But, if they ditch it before you get there, you might have legal issues.
- If this happens when LP has left for the day, have an employee call the Police, and let management know, too.
Working Retail Security
Monday, January 19, 2009
Armed And Dangerous II
Armed And Dangerous
Blog Updates
Wednesday, January 14, 2009
Climbing The Ladder
Tuesday, January 13, 2009
Earning Respect
- Take pride in your appearance and your uniform. Be clean-shaven, nice haircut. Often I've seen guards with long hair, overgrown mustaches, and faded uniforms. (use dry clean!)
- Leave your bad attitude, "I don't care" motto at home. Had a bad day prior to your shift? Don't take your angry out on everyone else. Also, don't swear within earshot of anyone else. Keep your opinions about politics, sex, and religion to yourself. Even in the break room or off the clock.
- Be polite, courteous, helpful and professional. Don't be chauvinistic Be knowledgeable about where your work, the area, any information that may be related to your post. Should a person ask a question, find someone who can answer it. Show that you care.
- Come on time, or come early. If you come early, be ready to work or don't come early at all. This is a personal courtesy to us guards. We may need that extra time to beat traffic or go home and sleep.
- Remain cool, calm, and collected underpressure as much as possible. Guards who get emotional or get into arguments lose their posts are get reprimanded. We're here to observe, report, and protect life and property, not act a fool in public or around other guards.
Working Construction Sites
Getting through the summer heat can be brutal, especially when there's little shade, dirt and saw dust whipping in the air. At the bottom of this article is a complied list of items you can buy that can make your shift more comfortable and ease your suffering. There items that are necessary: Water and Dishtowels (sweat rags) Everything else you can acquire later. However, if this is just a temporary assignment, you can do without some of it. If this is an extended stay and you're not going anywhere, you might want to scroll down and read this article.
Working those long shifts during the day, you'll eventually have to eat something. When it comes to food, keep it light. The heat can spoil it, or eating too much will get you sick or go to the bathroom. Stick to snack crackers (not too sweet or salty) Both make you dehydrated. Avoid Port-O-Death's (potties) whenever possible. Most construction sites have them, but don't expect toilet paper and expect them to smell like death!
If you're required to do patrols, do not use your own vehicles no matter what anyone tells you. Sharp debris like nails, metal siding, etc, litters these locations. Don't be surprised if you puncture and tire or cause other damage to your car/truck. Instead, do foot patrols and watch where you step. In many cases, the company doesn’t protect your vehicle. Unless otherwise told by your manager, there's no reimbursement for damages. I know first hand. If he/she does, don't let up until they make good on their oath. In addition, if the damage is severe, you might have to file an insurance claim. Check your policy or ask your agent first.
Another tip for your vehicle is park in shade, but out of the way of machinery. Remember, there are nails. Forget about keeping it your car clean. With lots of dust, your car/truck is going to get dirty fast. Moreover, don't wash it, unless you're there to cover another guard or on temporary assignment. If there's a lot of dirt on your windshield, use excess water to wash it off before leaving. Using your wiper blades prior is going to scratch the glass.
Should a storm be approaching, find shelther in your car or nearby building. Should it be a tornado, find a structure with a solid door frame, away from corners, doors, windows, and outside walls and debris that can be picked up. Don't use your car as shelter, for it may be struck or knocked over or fly away. Get to the lowest part, in a hallway closet if possible.
When doing night patrols, be alert; be aware of your surroundings. Use high-beam flashlights and always buy enough batteries to last. If this is a bad neighborhood, don't play cop and try to protect the building materials. Are you seriously going to get shot/beat-up over something that the contactor can replace? Most companies have insurance for their guards, but don't take a chance and end up in the hospital. As stated in the Level I & II training, record as much information and call the police. If another person's life is in danger, do what you can. Don't be a hero.
The next pearl of wisdom can be applied to any graveyard shift. Get at least 4 or 5 hours of sleep before your shift starts. Leave 1 hour to get up, eat, shower, whatever and make it to your post on time. Don't hold up the other guard because you're late. If you're single, you can swing it. If you're a parent, don't risk falling asleep and getting your child killed. Ask a trustworthy neighbor, sibling, or relative close-by to help you. Whatever strings you pull, get sleep!
Last, I put together a list of other items that you can might need to take at a construction site.
- First Aid Kit (include Aspirin/Medication you take)
- 10gallon water jug
- Non-Perisable Food (also carry wet toilettes for clean-up, and can opener)
- Toilet paper
- Sun glasses
- Key Map
- Pen and hand held notepad
- Mosquito spray
- Rain poncho & Rubber boots (gear for rainstorms, etc.)
- 20ft (or longer) extension cord
- Surge Protected Power Strip
- Portable drink cooler (Runs on car battery. Get the converter to use with electrical outlet)
- Portable Digital TV
- Radio
- Round electric fan (prop inside backseat and roll windows up)
I wouldn't recommend books or magazines because they can distract your attention from your surroundings (if the case may be) Burying your head in a novel can leave trespassers to get by or sneak up on you, or your supervisor, or owner of the site. The same goes for watching a T.V. Wait until the site is clear of activity and persons before catching your shows. Don't have an excuse for them to fire you.
Security Guards On The Net
P.O. Box 8287
Albuquerque, NM 87198
Office: 505.255.6063
Fax: 505.345.2361
Email:abq@callsummit.com
Security Guard/Officer Statistics
Security guards and gaming surveillance officers in 2006: 1,040,000 Projected employment by 2016: 1,216,000 |
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Monday, January 12, 2009
Don't Be A Victim
Friday, January 9, 2009
Making A Proper Arrest
Remember that we're security guards working at a post not legally a police officer. We do not have the same arresting powers as a certified law enforcement official. Instead, we're there to protects the persons and properties of the employer. Should you find yourself without the instructions of LP, an act of crime must take place in your prescence. Check your state laws. But, here's how to make a legal arrest.
- Notify authorities if you can. Law enforcement officials strongly encourage citizens to phone in a complaint or tip rather than try to stop a crime themselves. You should carefully consider whether you're putting yourself or others in more danger than necessary by making a citizen's arrest. A citizen's arrest is only an emergency measure to stop a suspect until law enforcement officials can take matters into their own hands. If you think that the local police will be able to find the suspect, a citizen's arrest may not be necessary. With a detailed description and a license plate number, you can arm the police with the information they need to apprehend the suspect.
- Evaluate the situation clearly. You could be legally liable if you make a false accusation or if you assault someone without a very strong reason to think they are in the middle of a crime. How close are you? Can you see what's going on? Do you know the participants? The best time to make a citizen's arrest is when you've witnessed the suspect in the very act of committing a crime, without any doubt as to who the suspect is and what they were doing.
- Remember that things are not always what they seem. What you might interpret as a child being kidnapped could, in actuality, be a parent or a relative carrying away a child who's throwing a temper tantrum. In this case, assumptions about whether the person is related to the child (if, for example, the person is of a different race than the child, and/or is misinterpreted to look like a homeless individual) can result in legal action against you.
- Consider the severity of the crime being committed. Citizen's arrest laws vary by the degree of the crime in suspicion. In many places, it must be a felony (usually a serious crime involving violence) in order to justify a citizen's arrest. You should know where the line is drawn in the country you're in when you witness the crime. Borderline crimes include vandalism and driving while intoxicated.
- Say "Stop". Tell the suspect loudly and forcefully to stop what they're doing. Hold up your hand to indicate stopping. If they have a weapon, tell them to put it down (Think twice about making a citizen's arrest of an armed subject).
- Tell the suspect that they're under citizen's arrest. Tell them that they're not allowed to leave until a police officer comes and that they can explain the situation to the police when they arrive. Be firm and matter-of-fact.
- In the U.S., A Miranda Warning is only required if you are both detaining AND questioning the suspect simultaneously. You do not need to read a suspect their rights if you question then detain.
- If the suspect tries to leave, think very carefully before physically restraining the suspect. Not only will you put yourself in physical danger, but you could be subject to legal liabilities for use of excessive force. You can only use enough force to restrain the suspect. If they manage to run away, then the arrest has not been completed. Also, note that in at least some countries it is illegal to lock up the suspect or tie him to something.
- Remember that you have no right to question or search the suspect, or to seize any kind of evidence.
- Call local authorities. Get in touch with the local police department on the spot if you have a cell phone. Call your local emergency number e.g. 911 in the U.S. and Canada; 112 or 999 in the UK or 112 in Europe (it can differ from country to country); 000 in Australia; 111 in New Zealand. If you don't have access to a phone, send someone to call from a payphone. It is not recommended that you attempt to transport the suspect to the local authorities yourself.
- Identify yourself to the police when they arrive. When the police arrive, let them know who you are, what you saw, and why you held the suspect. Remember that you will probably need to be in court to provide eyewitness testimony for the crime, so stay calm and stick to the facts. Don't tell them what you think happened, tell them exactly what you saw and who you saw doing it.
- When dealing with potential criminals, it's better to be on the side of caution and leave the crime control to trained professionals.
- In most cases, you don't need to be a citizen of the country you're in in order to make a citizen's arrest.
- Be as observant as possible. Even if you aren't able to keep the suspect at the scene, you will be able to act as witness and identify the suspect later.
- Be confident. Showing the suspect that you don't know what you're doing will make them more likely to leave the scene of the crime.
Thursday, January 8, 2009
List Of Security Bureau's By State
http://www.leg.state.nv.us/NAC/NAC-648.html
Wednesday, January 7, 2009
Dealing with Co-Workers
- Limit as much interaction as you can. If this is a new post, find out whatever pass down information there is and what's going on. Don't seem to eager to converse, but remain friendly.
- Make sure your attitude is in check. (people can detect body language and most attitudes are seen without even one word being said) Read their body language.
- Don't get personal. (keep your comments to yourself) Don't share personal information. (whatever you say can and will be used against you, if this person is vindictive)
- Don't be intimidated. (if they are armed, it is especially important you don't do or say anything to provoke them. Guards have shot each other in the past. It happens.)
- Should you have a legitimate complaint against him/her, follow the chain of command: supervisor first, then manager. If you cannot get assistance, contact your state's security bureau. Do this if your manager has committed any offense against your or has violated state security laws.
- Should you be presented with a situation that requires legal action, notify a lawyer, police, a person of real authority. Record as much detail of the incident prior to calling for help. Include names, dates, location, people involved, etc. Also, take photos. Get documented proof.
- Local state government Website (click here)
- Department Of Labor http://www.dol.gov/
- Bureau Of Labor Statistics http://www.bls.gov/oco/ocos159.htm
- NELA (National Employment Lawyer's Assoc.) http://www.nela.org/NELA/
Tuesday, January 6, 2009
Choosing The Right Company
Let’s face it, in the
Once you found one that is still in operation, check their website if they have one to see the pay and benefits they offer. Depending on what you want out of a company will determine your best choices. If all you’re interested in is making money, doing as little work as possible, there’s plenty of fly by night operations out there.
No matter what company you work for, the pay will be different. Even within the same company. I'll tell you why. Every client (the person who hired the security company) pays differently. One post could pay $7.00, another across town might pay $8.00. It all depends.
Most non-commissioned/ commissioned guards make anywhere from between $6.00 to $11.00 dollars an hour. That could include supervisors and other roles within the company. Only managers, partners/shareholders, etc, and other personnel within the company make a living. Some of you guards out there might be making more. You're the lucky ones.
Not all good companies offer decent benefits like 401k, health insurance (make sure you read the fine print), direct deposit, or even holiday pay. Some do require you pay for the uniform, which they deduct from your check each week. When you return it after quitting, you’ll get the money back, unless it is torn. You'll have to pay for the repair. Have all your uniforms professional dry-cleaned throughout your employment and when you quit. It keeps the material like new.
Avoid smaller companies that pay less than $8.50, or has less than ten office personnel, or 100 employees working for them. Small mom and pop operations don’t have the extra funds to give you a decent salary, benefits, or even training.
In addition, if they don’t have enough employees, you can find yourself working double shifts back to back or coming in on your off day. This can happen anywhere. That’s great for the money, but you need to eat and sleep or else you’ll do harm to your mental and physical health.
Your best bet is choose a well-known company. Remember, every company is not free of interpersonal problems, due to the lack of communication between employees, managers, etc.
Additional tips:
1. Thoroughly visit the Texas Private Security Bureau website periodically. Don’t have Internet access, or computer? Go to you local library.
2. Read or have a copy of the Occupation Code Chapter 1702. This is your second Bible.
3. Read your company handbook and the post orders of any site you’re assigned.
4. Get the opinions from friends and family. But also use the Internet whenever possible to do research.
Monday, January 5, 2009
Flying The Friendly Skies
In 1998, airports were a much different place. Then, Globe Airport Security protected most airports throughout the
Imagine, standing up 8 hours straight with nothing but a 30 minute break, watching an x-ray machine as people's belongings scrolled by in black and white. Also, being the one telling those getting into the main terminal to empty out their pockets into small totes, then pass through a metal detector.
If the machine's alarm went off, they'd have to step back, and then empty out what they forgot, and then retry. If it went off again, we sent them to a third detector that was more sensitive. If they failed that, we'd break out the hand wands and scan them from head to toe.
The pay was also low, even for then. The screeners made $5.75, and baggage claim agents made $5.15. I only worked as a screener for a few weeks. Then, I chose to work in baggage claim, helping Continental track and maintain unclaimed luggage. Although I had to deal with large crowds, I wasn't having do deal with them on a face-t0-face basis. However, things really got interesting and exciting.
From time to time I got into arguments with the Sky Caps because I helped travelers carry out their bags and got their tip money instead. It wasn't as if I deliberately took the person away from the Sky Cap. To be smart, I backed off until there were none, or they already had a person, and then waited. If no one showed up, I'd help whoever flagged me down.
- Don't pack any electronic device
- Don't pack jewelry, etc.
- Don't pack your lingerie, etc.
If in fact these go missing between flights, you'll be happy to know than an employee at Continental has your items, which you'll never see again. Don't bother with locks; the thief breaks them off using wire cutters. Employees of the airline and airport aren't the only thieves. Others manage to steal luggage.
Beneath the terminal, lurking in the shadows, hidden, nearly unseen are the homeless of IAH. I happen to meet a one in a parking lot and later befriended. I discovered how he made a living by sneaking into the luggage area or stealing the “orange” security badges that grant access into locked area.
However they are able to get in, they rummage through your bags and snatch anything of worth, selling it at a local flea market or pawnshop. This is a very sad, dark reality of life. At least now, I've warned you and you know what to expect flying at Bush airport.