Welcome to Confessions Of A Security Guard!

Thank you for visiting my blog. I am a security guard working in the state of Texas. I started in 1998, then returned to the field in 2004. Since 2004, I have worked as an armed and unarmed security guard in the Houston area.

I started this blog because I feel there a lot of us who are not properly educated or trained by our employers and forced to learn on our own from experience and by making mistakes. I started this blog for that specific reason. I've written what I consider helpful articles that offer information that can be applied in the right circumstances. 

I've also added videos that can aid beginners in self-defense, and links to other security guard sites that provide related news on our industry. Should there be anything you need information on or would like to see on this site, please let me know. 

Friday, January 23, 2009

Basic Firearms Training

 You may notice I've changed my YouTube videos. I will do so from time to time. They are for educational purposes and should be used with judgment. I feel if you're going to be an armed guard, one should know proper techniques to use in the field. It would be good advice to gain accuracy. 

 Not everyone can shoot a fire arm with accuracy. Shooting a handgun is an art. There are a lot of factors involved. To get a better understanding of those factors, read Shooting Basics. Applying these tips can improve accuracy. The best medicine is practice. Or, if you can afford it, a firearms instructor would help or take a course.  Visit NRA firearm courses  The knowledge can advise you on what you're doing right or wrong and what you can improve on.

Check Out These Books:

Thursday, January 22, 2009

Bucking For A Promotion/Raise

 As I've said before, Non-Commissioned officers can make more than Commissioned, or Supervisors, etc. Just because you're worth $11.00 an hour doesn't mean you'll get paid that much. Too often, private security companies pay based on how much they're getting for the client. However, should you be working as an "in house" security guard, you might be able to negotiate a pay raise.

 For a security guard/investigation company, you could try to ask for a raise. But, prior to a raise, know what you're worth. If you're making less than $9.00, and have a good worth ethic, a team player, make it your shifts on time, and been with the company for at least a year, go for it. Be prepared to hear no. Most smaller companies can't afford you hand you one. It's better to work for a company or "in house" that offers benefits, paid vacation, etc. 

 The same might go for a promotion. If you want to be a supervisor, first check if they are openings. Then, ask the manager or resource personnel what are the requirements and the base pay. The only advantage besides a few cents on your paycheck is the added responsibility. When you leave this company, you might be a better position and pay for having the experience.

 Don't jump ships until you know if the grass is greener on the other site. Do your homework. Know their starting pay, the post you'll be assigned to, hours, benefits. If this is in house, do the same. If you can find an "in house" job, by all means, check it out. That is if you're looking for a stable work environment, better conditions, etc. 

 Find out what you're worth: Hotjobs Yahoo Payscale
 More articles on Pay Raise Tips

Wednesday, January 21, 2009

Working Retail Security 2

 Working Retail Security means on a regular basis, you will be walking the aisles searching for potential shoplifters. Yet, the reason the LP agent is having you do this is to discourage anyone from doing it in the first place. As I worked Fiesta, I strolled the aisles hoping to catch someone in the act. 

 From time to time, I was told via walkie-talkie to tell kids and teenagers not to read the magazines because most were in sealed plastic and if opened, was considered shrink, a loss of profit to the store. Other times I had to stand outside the doors and jump out and grab them. But honestly, a donut shaped guard trying to get the drop on a young black male in top condition? Not so easy. Yet, we did catch shoplifters and I got to use my handcuffs for a change. 

 Here's some tips I can recommend about how to detect potential shoplifters (if LP hasn't already spotted them)

  1. Shoplifters are looking around to see who's watching them. When the coast is clear, they'll take whatever it is. Most are people taking the candy from the bins and walking around the store eating the merchandise. 
  2. Most thieves will wander into areas where this isn't much traffic. They go here to remove security tags or stickers. They may even swap price stickers to give their high priced item the cheaper one.  
  3. Most shoppers won't notice, but, a thief will most likely have his/her own shopping bag. This goes for malls. I shopped at Macy's, then walked into Dillard's with my Macy bag. Dillard's will think I'm just another shopper wandering into their store. A trained LP will watch this person like a hawk.
  4. Shoplifters wear clothes that don't match the weather or have baggy, loose-fitting clothes. (even though it's not cold outside)
  5. Shoplifters sometimes work in teams. One person keeps an eye out while the other does the stealing. They forget the eyes in the sky: security cameras. Or, make direct contact with the cameras and find areas without them.
 What to do if you spot a shoplifter:
  1. Radio LP a description of the person: race, gender, clothes (color, type, etc.) and their location.
  2. Keep them in contact sight, don't get distracted. Keep LP on your wear abouts. If lose sight, they can drop the goods and when you stop them, they can press charges for false accusations.  Remember, it's not stealing until they are outside the store. Concealing the item can prompt you or LP to hold them. But, if they ditch it before you get there, you might have legal issues.
  3. If this happens when LP has left for the day, have an employee call the Police, and let management know, too.
 Books you might find helpful and able to apply when taking down those who resist. 


Working Retail Security

 Working retail security at a grocery store or even a mall can be overwhelming at times. This is due to the fact that you'll be surrounded by hundreds of people at a given time for the duration of your shift. Not to mention, you'll be a risk by making arrests, chasing down shoplifters, breaking up fights, and enforcing store/mall rules and policies to customers/general public.
 
 This can be dangerous for a guard who lacks proper self-defense techniques or people skills that aid in calming down angry patrons. Or, an inexperienced guard that wears a firearm. You may be tempted to drawn your firearm if the situation escalates, and your life and the life of others may be in jeopardy. Most Security laws allow an officer the use of deadly force to protect life and property.

 To be on the safe side, never brandish or point your weapon at a person unless they're threatening your life or another with bodily harm, or brandishing their own weapon. Most grocery store/mall guards do not carry firearms. This is where specialized training comes into play. 

 Constantly be aware of your surroundings.  I can't stress this enough. Anything can happen while you're not paying attention.  If the post you're assigned to hasn't given you clear instructions on how or what to do, you may have to develop your own. Several come with Post Orders. Follow them to the letter. Get a copy from LP, or manager. Study them. Know them.

 The Loss Prevention agents may suggest how/when you do patrols, where to stand, etc. Follow their lead. You can get moved from a post if you upset them by not complying. Also, try to know their location, so that you can coordinate an arrest of a possibly shoplifter. And, be ready at all times to make an arrest, following their instructions.  Limit bathroom stops, lunch breaks, etc. 

 When using a golf cart, remember to drive slowly so that you can do scans of activity. Watch out for cars/pedestrians. They aren't usually paying attention either and may hit you, or you hit them. Don't have a pattern. Someone might be watching and may study it and know the precise time he/she can dodge your presence. 

 Should you have a 2-way radio to stay in communication with LP, know there may be times when you won't be able to stay in contact. They can have it turned off when trying to remain inconspicuous and catch a shoplifter in the act. He/she is undercover and you're not. You might give them away.

 Last, but not least. Know your states security codes/laws so that you are in compliance and not risk your job and find yourself paying fines or getting jail time for violating those laws.

Monday, January 19, 2009

Armed And Dangerous II

 Once the test was graded, he told me to call him in a few days to set up a date to qualify for the handgun. Mind you, prior to this, I'd never fired a handgun in my life. So, I call back, he gives me the date and time to show up to this office. I show up early, and waited 2 hours. His response, I got the time wrong. Me? I repeated the time several times before writing it down to make sure their was no miscommunication. Oh well, you can't have everything.

 So, when four other guys showed up, he took up into his office for a brief pep talk on how to unload a gun, his gun. After that we went to the range and basically had target practice. He gave us the option to "go by the book" or do it his way. So, we all took turns popped off rounds at the minimum range, 9 feet. That was the only thing we did to qualify. One of the guys who showed up shot from a .380 handgun, after that, he left. How professional huh?

 My first assigned post as an armed guard was for the Fiesta Mart, Inc on 1020 Quitman St Which, by the way is not in the best part of Houston, as many neighborhoods. But, what can you do, that's life, no disrespect to anyone.  But, to put a white, armed security guard with no real training, you're asking for trouble. Luckily I have God looking out for me and nothing dangerous happened. 

 My two other posts, one of which I was removed from because of a miscommunication with management, long story. The last armed post was at the Fiesta Mart on 14315 Bellaire Blvd. That was great for me since it was less than a mile from my apartment complex.  My list of duties consisted of patrolling the parking lot in a golf cart, running off solicitors, helping Loss Prevention/Managers chase after shoplifters, and escorting managers emptying the Coin Star machine. And, escort the Liquor Store employees transporting cash to the store. 

 Did I have a bullet proof vest? Trained to combat would-be thieves in cash of a robbery? Anything of use to make me more than just a phony cop in a cheap uniform? Had I the money, I'd train myself instead of relying on unprofessional companies who do not provide anything but a lousy paycheck. 

 Over the course of employment their, I met several other guards lacking the same training, and carrying pepper spray, to which they had no license for, and didn't care. Good luck. You can get arrested and fined for that. A majority of them were upstanding, a lot where slackers who couldn't care less. I guess you get what you pay for. By the way, the guard who had the pepper spray was chasing a shoplifter and attempted to subdue him/her by using his illegal weapon. He ended up spraying the whole can on a Chronicle newspaper salesman. Way to go! 

Armed And Dangerous

 To protect myself from the possibility of retaliation or prosecution, the names of those involved have been changed. In 200* I was employed by a security company in West Houston as a armed guard. Prior to employment, I'd been warned to be careful about this company and its manager, due to negative reports that it was not a reputable place.

 Needless to say I did not listen to the friendly advice and submitted an application anyway. I only did this because at that time, I only making $6.00 an hour and working graveyard shifts at construction sites. The new company promised to pay me $8 dollars and give me my commission guard. A few months later, I got my card.

 It just so happened that the manager was also a licensed instructor, and, had his own security training school. How lucky for me, right? So, here's how it all went down. The training class consisted of me taking home the instruction manual for a week, then, coming back to take the test. A week later, I came back.

 Toward the aft of the office was the storage area (their office was in a business park). There, I had my fingerprints taken. When it came time to take the test, he handed it to me and left the room, and the training manual on the table so I could copy all the answers. I can honestly say I didn't use it to help me on the test, which is why I got a few wrong.  

 As he graded it, he couldn't believe that I got any wrong, and then, proceeded to ask me the questions I got wrong so I could put the correct answer in. This was only the beginning to his improper training practices. Please continue to Part II.

Blog Updates

 Hello,

 I wanted to point out some new additions to the blog. I've added YouTude videos on the left bar for your convienience. These videos have self-defense, and hand gun training. This is to help you. I've also added a Google search toolbar so that you can search Google without even leaving my site. Also, I'll be adding some new posts soon, at least 1 once a week. Please check back and please tell your fellow guards, friends, etc. to come visit the blog. Thank you all. 

Wednesday, January 14, 2009

Climbing The Ladder

 After working in security as a guard or commissioned officer you might want to get out and pursue other law enforcement or security related work. Experience may get your foot in the door, and may not. First, decided what you want to do: Private Investigator, Correction Officer, or even a Police Officer, Sheriff, etc.  These careers are better obtained if you have a Bachelor's degree in Criminal Justice, with a specialization in a particular field. 

 Browse job listings in the law enforcement/security field and see what kind of degree in preferred. Do note that some jobs have require you obtain licenses, certifications, be of legal age, drug-free, and take annual exams, and undergo rigorous physical agility tests (running, climbing, etc.) and have good credit before hiring you. Having poor credit can also kill your chances at most employers.  Once you know what degree you need, check the employer for additional requirements.

 If you want to get out of security or related field all together, that is another issue. Yet, the same applies. Know what you want to do, work toward your degree, and get employment. Some might give you the job if you are a student.  Places to start for Criminal Justice degrees:


 Employment: 

Tuesday, January 13, 2009

Earning Respect

 Every guard can relate and agree that respect is something we don't usually get. It all boils down to the reality that many guards in uniform and security guard companies are rotten apples, giving us all a bad reputation.  Too long has the public had a negative image of security officers. I think if we put forth some effort, this can change. 
 
 Changing that image is important because as a security guard, our job depends on interacting with employees, customers, law enforcement, and even our own fellow officers.  Here is some friendly advice we can use to gain the respect of those in contact with us.
  1. Take pride in your appearance and your uniform. Be clean-shaven, nice haircut. Often I've seen guards with long hair, overgrown mustaches, and faded uniforms. (use dry clean!) 
  2. Leave your bad attitude, "I don't care" motto at home. Had a bad day prior to your shift? Don't take your angry out on everyone else. Also, don't swear within earshot of anyone else. Keep your opinions about politics, sex, and religion to yourself. Even in the break room or off the clock.
  3. Be polite, courteous, helpful and professional. Don't be chauvinistic Be knowledgeable about where your work, the area, any information that may be related to your post. Should a person ask a question, find someone who can answer it. Show that you care. 
  4. Come on time, or come early. If you come early, be ready to work or don't come early at all. This is a personal courtesy to us guards. We may need that extra time to beat traffic or go home and sleep. 
  5. Remain cool, calm, and collected underpressure as much as possible. Guards who get emotional or get into arguments lose their posts are get reprimanded. We're here to observe, report, and protect life and property, not act a fool in public or around other guards.
 Should you recommend any additions to this list, please send positive comments. Harsh replies will be deleted. Thank you. Also, don't post ads in your comments...
                                                                                                             

 

Working Construction Sites

 Getting through the summer heat can be brutal, especially when there's little shade, dirt and saw dust whipping in the air. At the bottom of this article is a complied list of items you can buy that can make your shift more comfortable and ease your suffering. There items that are necessary: Water and Dishtowels (sweat rags) Everything else you can acquire later. However, if this is just a temporary assignment, you can do without some of it. If this is an extended stay and you're not going anywhere, you might want to scroll down and read this article.

 Working those long shifts during the day, you'll eventually have to eat something. When it comes to food, keep it light. The heat can spoil it, or eating too much will get you sick or go to the bathroom. Stick to snack crackers (not too sweet or salty) Both make you dehydrated. Avoid Port-O-Death's (potties) whenever possible. Most construction sites have them, but don't expect toilet paper and expect them to smell like death!

 If you're required to do patrols, do not use your own vehicles no matter what anyone tells you. Sharp debris like nails, metal siding, etc, litters these locations. Don't be surprised if you puncture and tire or cause other damage to your car/truck. Instead, do foot patrols and watch where you step. In many cases, the company doesn’t protect your vehicle. Unless otherwise told by your manager, there's no reimbursement for damages. I know first hand. If he/she does, don't let up until they make good on their oath. In addition, if the damage is severe, you might have to file an insurance claim. Check your policy or ask your agent first. 

 Another tip for your vehicle is park in shade, but out of the way of machinery. Remember, there are nails. Forget about keeping it your car clean. With lots of dust, your car/truck is going to get dirty fast. Moreover, don't wash it, unless you're there to cover another guard or on temporary assignment. If there's a lot of dirt on your windshield, use excess water to wash it off before leaving. Using your wiper blades prior is going to scratch the glass.

 Should a storm be approaching, find shelther in your car or nearby building. Should it be a tornado, find a structure with a solid door frame, away from corners, doors, windows, and outside walls and debris that can be picked up. Don't use your car as shelter, for it may be struck or knocked over or fly away. Get to the lowest part, in a hallway closet if possible.

 When doing night patrols, be alert; be aware of your surroundings. Use high-beam flashlights and always buy enough batteries to last. If this is a bad neighborhood, don't play cop and try to protect the building materials. Are you seriously going to get shot/beat-up over something that the contactor can replace?  Most companies have insurance for their guards, but don't take a chance and end up in the hospital. As stated in the Level I & II training, record as much information and call the police. If another person's life is in danger, do what you can. Don't be a hero.

 The next pearl of wisdom can be applied to any  graveyard shift. Get at least 4 or 5 hours of sleep before your shift starts. Leave 1 hour to get up, eat, shower, whatever and make it to your post on time. Don't hold up the other guard because you're late. If you're single, you can swing it. If you're a parent, don't risk falling asleep and getting your child killed. Ask a trustworthy neighbor, sibling, or relative close-by to help you. Whatever strings you pull, get sleep! 

 Last, I put together a list of other items that you can might need to take at a construction site.           

  • First Aid Kit (include Aspirin/Medication you take)  
  • 10gallon water jug
  • Non-Perisable Food (also carry wet toilettes for clean-up, and can opener)
  • Toilet paper
  • Sun glasses
  • Key Map
  • Pen and hand held notepad
  • Mosquito spray
  • Rain poncho & Rubber boots (gear for rainstorms, etc.)
  • 20ft (or longer) extension cord
  • Surge Protected Power Strip
  • Portable drink cooler (Runs on car battery. Get the converter to use with electrical outlet)
  • Portable Digital TV
  • Radio
  • Round electric fan (prop inside backseat and roll windows up) 

  I wouldn't recommend books or magazines because they can distract your attention from your surroundings (if the case may be) Burying your head in a novel can leave trespassers to get by or sneak up on you, or your supervisor, or owner of the site. The same goes for watching a T.V. Wait until the site is clear of activity and persons before catching your shows. Don't have an excuse for them to fire you. 

Security Guards On The Net

From time to time, I may come across other security guards out there on the internet. Here are some sites I've collected about our fellow officers.

Police Posers Forum

Private Officer

Security Info Watch

Summit Security And Investigations
"The Leading Security Service Provider In The Southwestern United States"
ALBUQUERQUE
P.O. Box 8287 
Albuquerque, NM 87198
Office: 505.255.6063
Fax: 505.345.2361 
Email:
abq@callsummit.com


New Mexico Security Blog

Phil The Security Guard
Real Guard. Real Comedian
http://www.philthesecurityguard.com/

"Observe & Report"
A book of security guard stories













Observe And Report: The Movie
(not related to the book, "Observe & Report")
















Paul Blart: Mall Cop

Security Guard/Officer Statistics

The following information is taken from Bureau Of Labor Statistics:

Security guards and gaming surveillance officers held over 1
million jobs in 2006. More than half of all jobs for security
guards were in investigation and security services, including
guard and armored car services. These organizations provide
security on a contract basis, assigning their guards to buildings
and other sites as needed. Most other security officers were
employed directly by educational services, hospitals, food services
and drinking places, traveler accommodation (hotels),
department stores, manufacturing firms, lessors of real estate
(residential and nonresidential buildings), and governments.
Guard jobs are found throughout the country, most commonly
in metropolitan areas.

A significant number of law enforcement officers work as
security guards when they are off duty, in order to supplement
their incomes. Often working in uniform and with the official
cars assigned to them, they add a high-profile security presence
to the establishment with which they have contracted.
At construction sites and apartment complexes, for example,
their presence often deters crime. (Police and detectives are
discussed elsewhere in the Handbook.)

Employment of security guards is expected
to grow by 17 percent between 2006 and 2016, which
is faster than the average for all occupations. This occupation
will have a very large number of new jobs arise, about
175,000 over the projections decade. Concern about crime,
vandalism, and terrorism continues to increase the need for
security. Demand for guards also will grow as private security
firms increasingly perform duties—such as providing security
at public events and in residential neighborhoods—that were
formerly handled by police officers.

Median annual wage-and-salary earnings of security guards
were $21,530 in May 2006. The middle 50 percent earned
between $17,620 and $27,430. The lowest 10 percent earned
less than $15,030, and the highest 10 percent earned more than
$35,840. Median annual earnings in the industries employing
the largest numbers of security guards were:
General medical and surgical hospitals................................$26,610
Elementary and secondary schools........................................26,290
Local government..................................................................24,950
Investigation, guard and armored car services.......................20,280

Security guards and gaming surveillance officers in 2006: 1,040,000 

Projected employment by 2016: 1,216,000

Guards protect property, maintain security, and enforce regulations and standards of conduct in the establishments at which they work. Related security and protective service occupations include correctional officerspolice and detectivesprivate detectives and investigators, and gaming services occupations.


Monday, January 12, 2009

Don't Be A Victim

 Let's say for the sake of argument that you're a guard without any training. You've got a card, maybe a gun, but that's about it. I've found that many companies in Texas, and in other states don't give their employees the tools to handle themselves in the real world. Not to mention how to apply their classroom training in a real situation. This is unacceptable.

 For those on a budget, or with children, spending a lot of money on courses may not be an option. So, I've decided to locate basic, self-defense techniques that you can use in the field to protect yourself should a person try to overpower you cause you or bodily harm. Also, know your state law on Use Deadly Force. Having a license you carry a gun allows you to shoot a person to protect your life, others, and property. 

Free On-line sources:


Should you recommend  a site, please comment. Thank you.




Friday, January 9, 2009

Making A Proper Arrest

 Remember that we're security guards working at a post not legally a police officer.  We do not have the same arresting powers as a certified law enforcement official. Instead, we're there to protects the persons and properties of the employer.  Should you find yourself without the instructions of LP, an act of crime must take place in your prescence. Check your state laws. But, here's how to make a legal arrest. 

  1. Notify authorities if you can. Law enforcement officials strongly encourage citizens to phone in a complaint or tip rather than try to stop a crime themselves. You should carefully consider whether you're putting yourself or others in more danger than necessary by making a citizen's arrest. A citizen's arrest is only an emergency measure to stop a suspect until law enforcement officials can take matters into their own hands. If you think that the local police will be able to find the suspect, a citizen's arrest may not be necessary. With a detailed description and a license plate number, you can arm the police with the information they need to apprehend the suspect.
  2. Evaluate the situation clearly. You could be legally liable if you make a false accusation or if you assault someone without a very strong reason to think they are in the middle of a crime. How close are you? Can you see what's going on? Do you know the participants? The best time to make a citizen's arrest is when you've witnessed the suspect in the very act of committing a crime, without any doubt as to who the suspect is and what they were doing.
  3. Remember that things are not always what they seem. What you might interpret as a child being kidnapped could, in actuality, be a parent or a relative carrying away a child who's throwing a temper tantrum. In this case, assumptions about whether the person is related to the child (if, for example, the person is of a different race than the child, and/or is misinterpreted to look like a homeless individual) can result in legal action against you.
  4. Consider the severity of the crime being committed. Citizen's arrest laws vary by the degree of the crime in suspicion. In many places, it must be a felony (usually a serious crime involving violence) in order to justify a citizen's arrest. You should know where the line is drawn in the country you're in when you witness the crime. Borderline crimes include vandalism and driving while intoxicated.
  5. Say "Stop". Tell the suspect loudly and forcefully to stop what they're doing. Hold up your hand to indicate stopping. If they have a weapon, tell them to put it down (Think twice about making a citizen's arrest of an armed subject).
  6. Tell the suspect that they're under citizen's arrest. Tell them that they're not allowed to leave until a police officer comes and that they can explain the situation to the police when they arrive. Be firm and matter-of-fact.
  7. In the U.S., A Miranda Warning is only required if you are both detaining AND questioning the suspect simultaneously. You do not need to read a suspect their rights if you question then detain.
  8. If the suspect tries to leave, think very carefully before physically restraining the suspect. Not only will you put yourself in physical danger, but you could be subject to legal liabilities for use of excessive force. You can only use enough force to restrain the suspect. If they manage to run away, then the arrest has not been completed. Also, note that in at least some countries it is illegal to lock up the suspect or tie him to something.
  9. Remember that you have no right to question or search the suspect, or to seize any kind of evidence.
  10. Call local authorities. Get in touch with the local police department on the spot if you have a cell phone. Call your local emergency number e.g. 911 in the U.S. and Canada; 112 or 999 in the UK or 112 in Europe (it can differ from country to country); 000 in Australia; 111 in New Zealand. If you don't have access to a phone, send someone to call from a payphone. It is not recommended that you attempt to transport the suspect to the local authorities yourself.
  11. Identify yourself to the police when they arrive. When the police arrive, let them know who you are, what you saw, and why you held the suspect. Remember that you will probably need to be in court to provide eyewitness testimony for the crime, so stay calm and stick to the facts. Don't tell them what you think happened, tell them exactly what you saw and who you saw doing it.
 More Tips:

  • When dealing with potential criminals, it's better to be on the side of caution and leave the crime control to trained professionals.
  • In most cases, you don't need to be a citizen of the country you're in in order to make a citizen's arrest.
  • Be as observant as possible. Even if you aren't able to keep the suspect at the scene, you will be able to act as witness and identify the suspect later.
  • Be confident. Showing the suspect that you don't know what you're doing will make them more likely to leave the scene of the crime.


Thursday, January 8, 2009

List Of Security Bureau's By State

 Browse this list of every state government website and the appropriate department that handles private security. If the person you contact no longer handles security, simply ask them who does. 

Alabama

Arizona

Alaska

Arkansas

California

Colorado
(Information may still be good. Contact: DEPARTMENT OF REGULATORY AGENCIES)

Connecticut 

Delaware

Florida

Georgia

Hawaii

Idaho (contact the City Of Boise for information)

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland 

Massachusetts 

Michigan 
Department of State Police 
Private Security & Investigative Section 
7150 Harris Dr. 
Lansing, MI 48913 
517-322-1964                                                                                                   
                                                                                            

Minnesota 

Mississippi 
None required.

Missouri 

Montana

Nebraska 

Nevada
State of Nevada, Attorney General, 
Nevada Private Investigators License Board
3476 Executive Pointe Way, Suite 14
Carson City, NV 89706
(775) 687-3225 Direct
(775) 687-3226 Fax                                                                                                                                                   

http://www.leg.state.nv.us/NAC/NAC-648.html

New Hampshire 

New Jersey 
State Police 
Department of Law & Public Safety 
Private Detective Unit 
P. O. Box 7068 
W. Trenton, NJ 08688-0068 
09-882-2000                                                                                                                                                      

New Mexico 

New York 

North Carolina 

North Dakota 

Ohio

Oklahoma 

Oregon 

Pennsylvania 

Puerto Rico 

Rhode Island                                                                                                                                                  

South Carolina 

South Dakota

http://www.state.sd.us/drr2/contactus.htm

Tennessee 

Texas 

Utah 

Vermont 

Virginia 

Washington 

West Virginia 

Wisconsin 

Wyoming 
Regulated by local jurisdictions.

Wednesday, January 7, 2009

Dealing with Co-Workers

 Security officers/guards are just like regular people. In every company, whenever humans interact, quarrels, disagreements, arguments, will exist. Especially in the work place. Yet, security guards are different in one respect: we're given the responsibility to protect life and property. This gives us a sense of authority that can grow out of control and cause many to break simple security codes.

 However, other guards have an attitude that they don't care, and lack common sense or training. This is why there is so many stories of security guards in the news. We're either shown praise for helping someone, ridiculed, or acting in a way that gives all other guards a bad name.  
Sooner or later, you'll end up working with a guard that is on an ego trip, or not a people person and comes across as the person you don't want to mess with. Here's some tips on dealing those rude, and unfriendly co-workers.
  1. Limit as much interaction as you can.  If this is a new post, find out whatever pass down information there is and what's going on. Don't seem to eager to converse, but remain friendly. 
  2. Make sure your attitude is in check. (people can detect body language and most attitudes are seen without even one word being said) Read their body language. 
  3. Don't get personal. (keep your comments to yourself) Don't share personal information. (whatever you say can and will be used against you, if this person is vindictive)
  4. Don't be intimidated. (if they are armed, it is especially important you don't do or say anything to provoke them. Guards have shot each other in the past. It happens.)
  5. Should you have a legitimate complaint against him/her, follow the chain of command: supervisor first, then manager. If you cannot get assistance, contact your state's security bureau. Do this if your manager has committed any offense against your or has violated state security laws.
  6. Should you be presented with a situation that requires legal action, notify a lawyer, police, a person of real authority. Record as much detail of the incident prior to calling for help. Include names, dates, location, people involved, etc. Also, take photos. Get documented proof.
 Dealing with a manager of a security company can also be challenging, since he/she is your employer and can fire you at will. However, no employer can fire you unless they have documented proof that you've broken a company rule or committed a serious offense that gives them the legal right. Regardless of false witnesses or false testimonies on paper, any experienced lawyer may discredit them if there is enough merit. 

 Never work for a boss that demands you to work a schedule you can't, or shows little regard for your concerns or insists on assigning a post you can't handle.  A good manager will make sure you are completely trained, have the proper gear, and sufficient self-defense training. 

 It would be a good idea to attend a well respected security school that offers it. Do research on schools in your town/city and check local Better Business Bureau ratings. Perhaps get recommendations from your state's security bureau.  Email them if needed.

 However, in security, there is very little control over your post. They can assigned to a high-rise, office, retail, construction sites, etc in any part of town.  Guard companies are in the business of supplying their customers with reliable guards. Yet, that shouldn't excuse their unacceptable business practices.

Places of interest to check should you need answers about your job or need a lawyer. 
  1. Local state government Website (click here)
  2. Department Of Labor  http://www.dol.gov/
  3. Bureau Of Labor Statistics http://www.bls.gov/oco/ocos159.htm
  4. NELA (National Employment Lawyer's Assoc.) http://www.nela.org/NELA/

Tuesday, January 6, 2009

Choosing The Right Company

 Let’s face it, in the Houston metro area, there are hundreds of large and small security companies. You’ll see what I mean when you do a search in any phone directory. However, not all of them are still in operation. To find out, simply compare the phone listing with the Private Security Bureau at the Texas DPS website. The direct link is at the bottom of this article.

 Once you found one that is still in operation, check their website if they have one to see the pay and benefits they offer. Depending on what you want out of a company will determine your best choices. If all you’re interested in is making money,  doing as little work as possible, there’s plenty of fly by night operations out there.

 No matter what company you work for, the pay will be different. Even within the same company.  I'll tell you why. Every client (the person who hired the security company) pays differently. One post could pay $7.00, another across town might pay $8.00. It all depends.

 Most non-commissioned/ commissioned guards make anywhere from between $6.00 to $11.00 dollars an hour. That could include supervisors and other roles within the company. Only managers, partners/shareholders, etc, and other personnel within the company make a living. Some of you guards out there might be making more. You're the lucky ones.

 Not all good companies offer decent benefits like 401k, health insurance (make sure you read the fine print), direct deposit, or even holiday pay. Some do require you pay for the uniform, which they deduct from your check each week. When you return it after quitting, you’ll get the money back, unless it is torn. You'll have to pay for the repair. Have all your uniforms professional dry-cleaned throughout your employment and when you quit. It keeps the material like new.

 Avoid smaller companies that pay less than $8.50, or has less than ten office personnel, or 100 employees working for them. Small mom and pop operations don’t have the extra funds to give you a decent salary, benefits, or even training. 

 In addition, if they don’t have enough employees, you can find yourself working double shifts back to back or coming in on your off day. This can happen anywhere. That’s great for the money, but you need to eat and sleep or else you’ll do harm to your mental and physical health.

 Your best bet is choose a well-known company.  Remember, every company is not free of interpersonal problems, due to the lack of communication between employees, managers, etc.  

 Additional tips:

1.      Thoroughly visit the Texas Private Security Bureau website periodically. Don’t have Internet access, or computer? Go to you local library.

2.      Read or have a copy of the Occupation Code Chapter 1702. This is your second Bible.

3.      Read your company handbook and the post orders of any site you’re assigned.

4.      Get the opinions from friends and family. But also use the Internet whenever possible to do research.

 

Monday, January 5, 2009

Flying The Friendly Skies

 In 1998, airports were a much different place. Then, Globe Airport Security protected most airports throughout the United States. Compared to the new painstaking and overwhelming requirement on entering terminals in a post 9/11 world, Globe is nowhere near the caliber as the TSA. I not saying they don't have internal problems, every company has problems. I was a recent high school drop out and needed a job. Thus began my career in the security industry as a pre-board screener. (or, very board screener)

 Imagine, standing up 8 hours straight with nothing but a 30 minute break, watching an x-ray machine as people's belongings scrolled by in black and white. Also, being the one telling those getting into the main terminal to empty out their pockets into small totes, then pass through a metal detector.

If the machine's alarm went off, they'd have to step back, and then empty out what they forgot, and then retry. If it went off again, we sent them to a third detector that was more sensitive. If they failed that, we'd break out the hand wands and scan them from head to toe. 

 The pay was also low, even for then. The screeners made $5.75, and baggage claim agents made $5.15.  I only worked as a screener for a few weeks. Then, I chose to work in baggage claim, helping Continental track and maintain unclaimed luggage.  Although I had to deal with large crowds, I wasn't having do deal with them on a face-t0-face basis.  However, things really got interesting and exciting.  

 From time to time I got into arguments with the Sky Caps because I helped travelers carry out their bags and got their tip money instead. It wasn't as if I deliberately took the person away from the Sky Cap. To be smart, I backed off until there were none, or they already had a person, and then waited. If no one showed up, I'd help whoever flagged me down.

  When things slow down, it was like working in a laundry mat: the endless thumps and swishing of baggage carousels churning around and around in circles. Sometimes you'd spot not-so famous movie actors, musicians, and nearly forgotten athletes. I saw more than I actually met.

  Here's something you should know the next time you fly with luggage. No, not the high prices on tickets or checking in bags, nothing like that. You may not know that when you turn over your bags to the ticket agent, and placed on the plane, baggage handlers will most likely open them. Nothing will stop them from stealing your valuables. I received this information from other guards, and employees of Continental. Nevertheless, I don't have documented proof. Yet, this happened years ago. Who knows what has changed. Remember this the next time you fly.

  1. Don't pack any electronic device
  2. Don't pack jewelry, etc.
  3. Don't pack your lingerie, etc.

  If in fact these go missing between flights, you'll be happy to know than an employee at Continental has your items, which you'll never see again. Don't bother with locks; the thief breaks them off using wire cutters. Employees of the airline and airport aren't the only thieves. Others manage to steal luggage.

  Beneath the terminal, lurking in the shadows, hidden, nearly unseen are the homeless of IAH. I happen to meet a one in a parking lot and later befriended. I discovered how he made a living by sneaking into the luggage area or stealing the “orange” security badges that grant access into locked area. 

 However they are able to get in, they rummage through your bags and snatch anything of worth, selling it at a local flea market or pawnshop.  This is a very sad, dark reality of life. At least now, I've warned you and you know what to expect flying at Bush airport.