Working Retail Security

 Working retail security at a grocery store or even a mall can be overwhelming at times. This is due to the fact that you'll be surrounded by hundreds of people at a given time for the duration of your shift. Not to mention, you'll be a risk by making arrests, chasing down shoplifters, breaking up fights, and enforcing store/mall rules and policies to customers/general public.

 

 This can be dangerous for a guard who lacks proper self-defense techniques or people skills that aid in calming down angry patrons. Or, an inexperienced guard that wears a firearm. You may be tempted to drawn your firearm if the situation escalates, and your life and the life of others may be in jeopardy. Most Security laws allow an officer the use of deadly force to protect life and property.

 To be on the safe side, never brandish or point your weapon at a person unless they're threatening your life or another with bodily harm, or brandishing their own weapon. Most grocery store/mall guards do not carry firearms. This is where specialized training comes into play. 

 Constantly be aware of your surroundings.  I can't stress this enough. Anything can happen while you're not paying attention.  If the post you're assigned to hasn't given you clear instructions on how or what to do, you may have to develop your own. Several come with Post Orders. Follow them to the letter. Get a copy from LP, or manager. Study them. Know them.

 The Loss Prevention agents may suggest how/when you do patrols, where to stand, etc. Follow their lead. You can get moved from a post if you upset them by not complying. Also, try to know their location, so that you can coordinate an arrest of a possibly shoplifter. And, be ready at all times to make an arrest, following their instructions.  Limit bathroom stops, lunch breaks, etc. 

 When using a golf cart, remember to drive slowly so that you can do scans of activity. Watch out for cars/pedestrians. They aren't usually paying attention either and may hit you, or you hit them. Don't have a pattern. Someone might be watching and may study it and know the precise time he/she can dodge your presence. 

 Should you have a 2-way radio to stay in communication with LP, know there may be times when you won't be able to stay in contact. They can have it turned off when trying to remain inconspicuous and catch a shoplifter in the act. He/she is undercover and you're not. You might give them away.

 Last, but not least. Know your states security codes/laws so that you are in compliance and not risk your job and find yourself paying fines or getting jail time for violating those laws.